ph511 Privacy Policy – How We Handle Your Personal Data

When you register on ph511, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may also request a government-issued ID to confirm your identity and age eligibility. When you make deposits or withdrawals, we collect transaction details such as payment method, amount, and timestamps — this is necessary to process your funds securely and maintain accurate financial records. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, improve platform performance, and ensure a stable experience for all Filipino players. We do not collect more information than is necessary for the purposes described in this policy. All data collection is conducted transparently and in accordance with the Data Privacy Act of 2012.

ph511 uses your personal data primarily to operate and maintain your account, process deposits and withdrawals, verify your identity, and deliver the sports betting and gaming services you have signed up for. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering checks and responsible gaming requirements applicable in the Philippines. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are service-related and cannot be opted out of while your account is active. Where you have given consent, we may also send you promotional messages about platform features, new games, or special offers; you can withdraw this consent at any time through your account settings. We use aggregated, anonymised data to analyse platform usage trends and improve our services, but this data cannot be used to identify you individually. ph511 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third parties for their own marketing purposes.

ph511 shares your personal information only with trusted third parties who are necessary for the operation of our platform and who are contractually bound to handle your data securely. These include payment processors such as GCash and Maya partners who facilitate your deposits and withdrawals, identity verification service providers who assist with KYC compliance,and technology infrastructure providers who host and maintain the ph511 platform. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in response to a valid court order or regulatory investigation. We do not share your personal data with unrelated third parties for their own commercial purposes, and we require all our service partners to maintain data security standards consistent with applicable Philippine law. If ph511 ever undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. You will be notified of any such change that materially affects how your data is handled.

ph511 uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ph511 platform is encrypted using secure protocols, and sensitive account information is stored in protected systems with restricted access. We conduct regular security reviews and apply software updates promptly to address known vulnerabilities and maintain a robust defence against emerging threats. Access to personal data within ph511 is limited to staff and systems that genuinely need it to perform their functions, and all personnel with data access are trained on their privacy obligations. Despite these measures, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact our support team immediately so we can take swift protective action. We also encourage you to use a strong, unique password for your ph511 account and to avoid accessing your account on shared or public devices. In the event of a data breach that is likely to affect your rights, ph511 will notify you and the relevant Philippine authorities in accordance with legal requirements.

Under the Data Privacy Act of 2012, Filipino players have the right to know what personal data ph511 holds about them, to access a copy of that data, and to request corrections if any information is inaccurate or out of date. You also have the right to object to certain types of processing, to request the deletion of your data where it is no longer necessary for the purposes it was collected, and to withdraw consent for marketing communications at any time. If you wish to exercise any of these rights, you can do so by contacting ph511 support — we will respond to verified requests within the timeframe required by applicable law. Please note that some data must be retained for legal, regulatory, or fraud prevention purposes even after an account is closed, and in such cases we will explain the basis for retention. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. ph511 takes all data rights requests seriously and will never penalise you for exercising your legal rights. We are committed to making the process of managing your data as straightforward as possible for all our Filipino players.

ph511 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with Philippine anti-money laundering regulations. Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods for different categories of your information. We do not retain data for longer than is necessary, and we review our retention schedules regularly to ensure compliance with evolving Philippine data privacy requirements. Marketing preferences and consent records are retained for as long as needed to demonstrate compliance with consent obligations. If you have questions about specific retention periods, our support team can provide further guidance.

ph511 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify registered players through their registered contact details. We encourage you to review this policy periodically so that you remain informed about how your data is being handled. Continued use of the ph511 platform after any update is posted constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to discuss your account options. Our FAQ page also covers common questions about data privacy on ph511, and our support team is available 24/7 to assist with any concerns you may have.